Devon Association of GovernanceDevon Association of Governance


The day to day running of the school is the responsibility of the headteacher, the board of governors and the Local Authority (LA).  Every school should have a Complaints Procedure.  Generally, parents should initially put their concerns in writing to the headteacher of the school and then, concerns should be raised with the chair of the board of governors.  If they are unhappy with the response that they receive, they may then refer the complaint to the LA.  Should they remain dissatisfied with the LA’s response, the complaint may be raised with the Department for children, Schools and Families, setting out their concerns in full and enclosing all previous correspondence.  The address is: DCSF, Sanctuary Buildings, Great Smith Street, London SW1P 3BT.

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